Our Return Policy
Everything You Need to Know
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, you must be able to describe in detail your claim. Your item must be in the original packaging.
Thank You !
The content and information provided on this website, the blog, videos, pamphlets or other materials (collectively referred to as “Our Site”) are provided by Naturally New Unltd. and are for educational purposes only.
Our soaps, shampoos and other products are meant for you and your skin to enjoy. The information provided has been collected from various sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients.
The information regarding folklore or health-related benefits of certain ingredients is for educational purposes only. While many of the herbs, essential oils and other natural ingredients in our handmade soaps are believed to have healing properties, the information should never be used to self-medicate or treat any form of physical or mental disease or health problem. We do not recommend the use of these products as a substitute for medical care.
The statements regarding health-related benefits of certain ingredients have not been evaluated by the Food and Drug Administration and are in no way intended and should not be construed as medical advice to diagnose, treat, cure, or prevent any disease or health condition. Never disregard professional medical advice or delay in seeking medical advice because of something you have read on “Our Site.”
The information provided is never meant to substitute the advice provided by your personal physician or other medical professionals. Do not use the information found on this website to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advice. If you have or suspect that you have a medical condition please contact your health care provider immediately.
Please always consult your doctor or qualified health professional should you have any concerns and always consult with your doctor before changing any medications or healing practices.
If you are allergic or sensitive to any of the ingredients in our products, they may cause skin irritation. Even natural ingredients may cause sensitivities. Every person is different, and we cannot guarantee you will not get a reaction or irritation.
People with severe allergies--please note: If you have severe anaphylactic-type reactions to ANY of the ingredients in ANY of our products, please do not buy our products. We have dedicated soap rooms and product rooms that are kept meticulously clean, but we cannot guarantee against possible cross-contamination of individual ingredients.
Naturally New Unltd. is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.
All product reviews reflect the personal views of our customers and do not imply or represent any claims by Naturally New Unltd. Individual results may vary.
Because We Care
At Naturally New Unltd., we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
How It Works
Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method Estimated delivery time Shipment cost FedEx Standard 3-5 business days Free FedEx Two Days 2 business days $12.95 FedEx Overnight * 1-2 business days $19.95 * Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. The beauty of imperfections: Please understand that all items in my store are handmade, and handmade items, by nature, have imperfections.
Policies at Naturally New Unltd.
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!